Whenever you are facing any kind of issues with your bank account. You can contact your bank, your bank will be having a special team of people working to solve your issues. I am talking about the customer support personnel or the bank officials who are working to assist the customers of the bank on call, in person, and on social media.
These days you can not only contact your bank for support by visiting the nearest branch and calling the customer care. But you can also reach your bank on social media as well. Almost all the banks operating around the globe maintain their profile.
But here you have to make sure that you find out the real and verified social media profile of your bank. This guide will tell you how you can identify if the profile is the official one or no. You should never communicate with fake profiles.
Always make sure that you don’t share any kind of bank account details with anyone. Even the support personnel of the bank on social media will not ask you for your confidential information. Never share your username, password, PINs with anyone.
What Information Can I Share with the Bank Support Team?
You are not supposed to share any kind of your passwords and PINs online. Only share the problem you are facing with your bank account. The support team of your bank will understand the issue and they will tell you how you can solve it. At most, you can share only your bank account number and nothing else.
How to Identify If the Social Media Profile is Official or Not?
If the profile has a blue tick beside the name of the profile. It is the symbol of the official profile of your bank. All the social media websites offer this feature which helps the users to identify if the profile is the official one or not.
Look at the image above which shows the official Facebook page of Bank of America. You can see the blue tick near the name of the bank.
The second image above shows an example of the Canadian Imperial Bank of Commerce‘s official Twitter handle. You can look at the blue tick.
And the third image shows you an example of the KBC Bank Ireland‘s official Instagram profile. Look at the blue tick after the name of the bank.
Methods to Find the Official Social Media Profile of the Bank
There are 2 online methods using which you can easily find out the official social media of your bank. I have explained both the methods below.
Using Your Bank’s Official Website
- Visit the official website of your bank.
- Look for the Social Media Icons at the Header or Footer of the website.
- Use the link provided there.
- You will be taken to the official profile of your bank directly.
Directly Searching on the Social Media Website
- Visit the social media of your choice.
- Use the search box.
- Enter the name of your bank.
- The search results will be in front of you.
- Now select the Profile with the blue tick.
This is how you can find official profile of the bank. You can also find the profile by following an offline method and that is by referring to the document you have received from the bank. Please note you should not share any kind of confidential information about your account with anyone. No one from the bank will ever ask for your confidential information.