What are the Services Available at Helpdesk of the Bank?

Helpdesk or call it simply the customer help counter of the bank is a very important thing. It helps the customers of the bank to assistance from the bank officials. And at the same time, it also helps the bank to maintain good relations with the customer’s over time by helping them out. In this article of mine, I will tell you about the services available at helpdesk of the bank.

Services Available at Helpdesk of the Bank

Get Product Information

These days there are so many products and services that are offered by modern banks. Savings accounts, checking accounts, debit cards, internet banking, mobile banking, loans, etc. are a few products and services of the bank. If you need any information about any of these then you can make use of the helpdesk of the bank.

Open a New Bank Account

If you are looking for a new bank for your next bank account. Then you should choose the one which satisfies all your banking needs. In case you want to get a new bank account opened with any bank. Then you will get all the required assistance at the helpdesk.

If you are planning to visit the bank for opening a new account. Then I have a list of questions you should ask the bank officials before opening the account. These questions will help you decide if you should open an account with that particular bank or no.

Close your Existing Account

This will be a challenging task for the bank officials at the helpdesk. Because it is not a good thing at all to let the customer close his or her bank account. So the officials will try everything to change the decision. They will ask you the reason for the closure, etc. But if you want to close your bank account then you can take their assistance for it.

Tip: You can close your bank account online and you can close it offline as well.

Change Your Banking Name

If you have changed your name legally or you have just got married and want to change your name in the account. Then you can do that with the help of the bank officials handling the helpdesk. But you will have to provide all the supporting documents to the bank.

Change Your Signature

In case you want to change the signature that you have given to your bank. Then you can get it done. You will have to provide the new signature’s specimen and also the old signature that is there in your bank account. This is done for verification purposes.

Check Your Account Balance

There are so many ways to check the balance that is remaining in your bank account. (Positive or Credit Balance, Negative or Debit Balance) You can do it online as well as offline. But visiting the nearest branch of the bank and getting help from the helpdesk is one of the methods that you can use to check your account balance.

Reactivate your Inoperative Account

When you don’t use your bank account for a prolonged period of time. The bank considers it to be inoperative. So if you have any such account with the bank and now you want to start using it again. Then the bank allows you to do it, you can take the help of the bank officials for this purpose.


These are some of the major services that you can avail of at the helpdesk of your bank. If you did not find what you were looking for or if you need more information. Then the best thing you can do is get in touch with your bank directly. You can learn how you can contact your bank here.

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